frequently asked questions
Everything you need to know before your visit to Wicks & Whiskers.
reservations & booking
Reservations are not required but we highly recommend them! There are a limited number of seats at our candle bar and walk-ins will be accepted only if space is available. Groups of 4 or more should always reserve in advance.
Book online through our website — it takes about 2 minutes. Choose your date, experience type, and party size. You'll receive an instant email confirmation with a link to manage your reservation.
Yes! You can reschedule anytime via the link in your confirmation email. No fees for rescheduling regardless of timing.
Full refunds for cancellations made 24+ hours prior to your reservation. No refunds for same-day cancellations. You may reschedule at any time via your confirmation link as an alternative to canceling.
Experiences start at the top of the hour. If you arrive more than 20 minutes late, we may not be able to accommodate you and your reservation may be forfeited. Please arrive a few minutes early to sign waivers and get settled.
kandle experience
Reservations are not required but we highly recommend them! There are a limited number of seats at our candle bar and walk-ins will be accepted if space is available.
All kandle experience participants must sign a waiver, or have one signed by a legal guardian, prior to starting the activity. These can be completed online before you arrive at the shop. There are certain inherent risks associated with candle making, such as handling hot wax, and we want our chandlers to be fully informed.
Be comfortable! But not too comfortable! You will be handling wax and fragrance oil so we suggest you leave the designer duds at home, just in case.
Yes, children must be at least 7 years old to take part in the kandle experience. Additionally, children under 7 will not be allowed in the candle bar area.
All chandlers under the age of 18 must be accompanied by an adult at all times.
Since our shop is not huge, we ask that any children not taking part in the kandle experience stay home. Plus, we want Mom to R-E-L-A-X during this experience.
$45 covers the entire process to create your own custom scented candle. This includes your choice of vessel, up to 3 fragrances you blend yourself at the candle bar, a lid, all-natural soy wax, and a cotton wick. We throw in our expertise to guide you through the process and our love of a good time and a good laugh! Which we guarantee is contagious. Oh… the wax and wick are included too (kind of important)
Your spot at the candle bar is reserved for 1 hour. The entire candle pouring process usually takes 30 to 45 minutes with most of the time being spent selecting and blending your fragrance. Once poured, your candle will need 2 to 3 hours to cool.
We offer guests full refunds for cancellations made up to 24 hours prior to their experience. For same-day or next-day cancellations, refunds will not be issued.
You may reschedule your experience at any time by clicking the link in your booking confirmation email.
Absolutely! We would LOVE to host your event or party! A kandle experience is a great way to celebrate birthdays, bachelorette parties, company outings, daddy-daughter dates, girls’ night out or any other excuse to have some fun! Let us know when making your reservation if this is for a special occasion. For groups of twelve or more, please contact us. Otherwise you can reserve your group online.
We do offer private event reservations. Please email us at contact@wicksandwhiskers.com for more information and availability.
Yes! While our candle bar and kitten klubhouse are in the same space, they are completely closed off from each other and even have separate filtration systems. Last thing we need is cat hair in our wax.
While we have taken every precaution to ensure the safety of our cat-allergic chandlers, the assumption of risk is yours.
Once poured, your candle will need 2 to 3 hours to cool before it is ready to take home. You may come back another day to pick up your candle or ask about shipping options for an added charge.
Keep in mind, if you poured your candle during the last 2 hours of the business day, it may not be ready to pick up until the following day
We will hold your candle for 30 days guaranteed then only if space is available. After 90 days we will find another home for your candle.
May we suggest a kitten experience? If kittens aren’t your thing, please dine or shop with our neighbors. Click here to explore options in the area. Be sure to check out our pre-made candles, candle care tools and branded merchandise while you wait.
We highly recommend you wait a full two days burning your candle for the first time. This will allow the fragrance to bind completely with the wax and ensure a better scent throw.
Please see the candle care card included in your bag. It has tips and information to get the full use of your candle. Lost the card? Click here.
And we will once again take the opportunity to plug our candle care tools available for purchase!
All wicks & wickers fragrance oils are 100% phthalate-free, vegan, cruelty-free and adhere to all International Fragrance Association’s (IFRA) and the Research Institute for Fragrance Materials (RIFM) standards for safety and purity. 95% of our fragrance oils either have no known or suspected carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins or have an ingredient recently added to the RIFM list of suspected carcinogens, mutagens, or reproductive toxins. If you have concerns about a fragrance oil, please ask. Our vendor is constantly upgrading their fragrance oils, so we hope to be 100% soon.
We use Candlescience Simply Soy Wax made from 100% plant-based soy and performance-enhancing soy additives
If you really want too, sure… but the price doesn’t change. If you prefer a lesser scent throw from your candle, ask our wicks & whiskers chandlers about reducing the amount of fragrance oil to achieve that effect.
how many fragrances can I blend together?
You may choose up to three fragrance oils to create your signature scented candle. We have taken some of the guesswork out by providing suggested scent pairings, but feel free to experiment! Our wicks & whiskers chandlers are there to help as well. This includes throwing out your first concoction that made you nauseas.
Sounds like a great idea but unfortunately, no. Creating a safe-burning candle is our number one priority and we are not able to guarantee your vessel will perform safely if used to create your candle. Our vessels come from a highly regarded vendor in the candle making business that shares our safety priority.
Absolutely! Plus we donate 10% of the proceeds from all pre-made candle sales to our rescue partner.
We also carry candle care tools and rechargeable lighters and branded merchandise
Hhmmm… probably not but we might come close! A kandle experience means creating your own signature scent. If your heart is set on a fragrance, ask one of our wicks & whiskers chandlers to help.
We offer over 72 fragrance oils to choose from so we think you will find a new favorite!
kitten klubhouse
Reservations are not required but we highly recommend them! Space is limited in the kitten klubhouse and walk-ins will be accepted if space is available.
All kitten experience participants must sign a waiver, or have one signed by a legal guardian, prior to starting the activity. These can be completed online before you arrive at the shop.
Our rescue partner has made every effort to ensure our fosters are ready for the kitten klubhouse, but they are animals and may behave unpredictably. Plus, they have claws and teeth that may cause injury and we want our guests to be fully informed of the risks.
Participants in the kitten experience must be at least 5 years old to ensure the safety of both the kittens and child. Visitors under the age of 18 must be accompanied by an adult at all times.
$15 covers a 50-minute visit in the kitten klubhouse to play with our fosters, get some kitten love, or just watch them be their adorable little selves.
Your fee helps us with the upkeep of the kitten klubhouse and purchase kitten essentials like food and litter. We do not charge our rescue partner for the space and do not take any portion of the adoption fee.
Yes. While our fosters have been selected by our rescue partner to ensure a pleasant experience for both kittens and visitors, we still expect them to be treated with kindness and respect. Remember, you are visiting their home and need to interact with them on their terms.
Absolutely! First tip is… they are nothing like puppies.
Kittens can be easily spooked so avoid yelling, running, quick sudden movements or other disruptive behavior.
Approach the kittens in a calm and relaxed manner.
Keep your voice at a normal volume
The toys in the klubhouse are kitten tested and approved.
Be aware, bare legs are fair game to kittens
We have artwork inside the klubhouse that illustrates kitten moods and cues to help you understand what they may be feeling.
If you have any other questions, our klubhouse kounselor is there to assist!
All adoptions are handled by our partner Killer Kitties Rescue. Let the klubhouse kounselor know which kitten you would like to adopt and they will get you started with the online application. Click here for more information on the adoption process.
For the health and safety of our fosters, outside cats are not permitted in the kitten klubhouse. We understand you may be wanting to see how your cat reacts to a kitten before bringing one home, but this is not the right time or place. We can connect you with our rescue partner for help.
There are dozens of visitors to the kitten klubhouse each day and being picked up multiple times by multiple people can cause the kittens stress. Stressed kittens will hide and not benefit or develop from their klubhouse experience. Now if one hops into your lap, enjoy it! If one is acting like it wants to be picked up, ask the klubhouse kounselor for assistance.
Absolutely! We would LOVE to host your event or party! A kitten & kandle experience is a great way to celebrate birthdays, bachelorette parties, company outings, daddy-daughter dates, girls’ night out or any other excuse to have some fun! Let us know when making your reservation if this is for a special occasion. For groups of twelve or more, please contact us. Otherwise, you can reserve your group online.
We do offer private event reservations. Please email us at contact@wicksandwhiskers.com for more information and availability.
At this time we do not offer private kitten klubhouse experiences.
We have partnered with Killer Kitties Rescue of Stanly County to provide foster care for their rescues. They ensure all our kittens are healthy and ready for the kitten klubhouse experience. They have had full medical exams, have been spayed or neutered (if old enough) and fully vaccinated.
We are experienced kitten owners (actually, our cats own us!) and have created what we believe is a safe and comfortable space for our fosters to thrive and interact on their terms. It is way better than a cage at a pet store. If our klubhouse kounselors, or our rescue partner volunteers, see a kitten that appears unhappy, stressed or not adapting well, we will make alternate foster arrangements for the kitten.
Let the klubhouse kounselor know which kitten you would like to adopt, and we will work with Killer Kitties Rescue to arrange a private meeting for your entire family.
By booking more kitten experiences! Visiting and playing with our fosters is a tremendous help! Inside the kitten klubhouse you will see a QR code in which you can make monetary donations directly to Killer Kitties Rescue. 10% of proceeds from premade candle sales will be donated to our partner, so buy a candle on your way out.
We can accept in-kind donations of food, litter, supplies and toys that are unopened. What we are not able to use will be donated to Killer Kitties Rescue.
ages, allergies & accessibility
Participants must be at least 7 years old for all experiences. Children under 7 are not permitted in the candle bar area or Kitten Klubhouse. All participants under 18 must be accompanied by a paying adult at all times.
Yes! Our candle bar and Kitten Klubhouse are completely separate spaces with independent air filtration systems. While we have taken every precaution to ensure safety, the assumption of risk is yours.
All our fragrance oils are 100% phthalate-free. If you have severe fragrance sensitivities, please let us know when you arrive and your chandler can help you select milder options.
Yes. Our location is ADA accessible with ground-level entry, wide aisles in the candle bar, and accessible restrooms. The Kitten Klubhouse is on the same level with no steps.
Yes, all participants must sign a waiver before any experience. Guardians sign for minors under 18. You can complete the waiver online before arrival to save time — the link is in your confirmation email.
visiting & parking
1800 Central Ave Ste A2, Charlotte, NC 28205. We're in the heart of Charlotte — easy to find with plenty to do nearby while your candle cools.
Sunday: 11am–6pm
Mondays: Closed
Tuesday–Thursday: 11am–8pm
Friday–Saturday: 11am–9pm
We validate parking for up to 3 hours in the on-site lot — more than enough for any experience. Ask staff to validate your parking at check-in.
No outside food or drinks in the candle bar or kitten klubhouse, please. We don't serve food, but there are excellent restaurants and cafes within walking distance — perfect for a meal while your candle cools.
gift cards & private events
Yes! Digital gift cards are available in any amount and delivered instantly via email with an optional personal message. Physical gift cards are available in-store in $10–$100 increments. Gift cards never expire and can be used for any experience or retail purchase.
Absolutely! A kitten & kandle experience is a great way to celebrate birthdays, bachelorette parties, company outings, and more. Contact us at contact@wicksandwhiskers.com call us at (704) 400-1496 for details and pricing.
Private events include 2 hours with the candle bar to yourselves (up to 4–36 guests guests), a dedicated staff member, DJ jukebox access, and optional kitten klubhouse time. We can customize packages for your group. Contact us for full pricing.
Yes! You're welcome to bring decorations, a cake, and party supplies. We ask that you clean up afterward and that all decorations be kitten-safe (no small items, ribbons, or balloons in the kitten klubhouse).
candle care tips
Wait to burn — Let your candle cure for 2 days after pouring before the first burn. This allows the fragrance to fully bind with the wax for maximum scent throw.
First burn matters — Allow the wax to melt all the way to the edges on your first burn to prevent tunneling. This usually takes 2–3 hours depending on vessel size.
Trim the wick — Trim the wick to 1/4 inch before each burn to prevent smoking, mushrooming, and uneven burning.
Frosting is normal — White crystalline frosting is a natural characteristic of soy wax and doesn't affect scent or burn performance. It's actually a sign of 100% natural soy.
Burn safely — Never leave a burning candle unattended. Keep away from drafts, children, and pets. Stop burning when 1/2 inch of wax remains to protect the vessel and surface underneath.
still have questions?
We're happy to help! Reach out anytime.
Email: contact@wicksandwhiskers.com
Phone: (704) 400-1496
For the fastest response, call, text or send an email. We typically respond within a few hours during business hours.